These are the topics (with links) we will be covering in a live stream for new students.
Live Stream at 1:30: https://twitter.com/ithelpumd
Connect to UMD Secure or UMD WiFi https://umd.service-now.com/itsc?id=kb_article_view&sys_kb_id=f2476229376c020041271f9543990eb9&sysparm_tsqueryId=f7876a06db482300f7ccfff31d961961&sysparm_rank=2
Connecting to UMD secure will open a pop up where you can sign in using you Directory ID and password. No browser sign in required. It’s encrypted using WPA2/WPA technology.
The "UMD" network is intended to provide wireless access to university guests as well as faculty, staff, and students who have not (or cannot) set up WPA2/WPA on their wireless device. Like parents and siblings helping during move-in! Guest WiFi: UMD GUEST https://umd.service-now.com/itsc?id=kb_article&sys_id=bb47e1c537a33ec0a90963d2b3990ef9
The umd-guest wireless network is available for guests to the University of Maryland, College Park. The network:
- Provides guests with 24 hours of access to UMD’s wireless network after creating an account.
- Allows you to connect up to three devices per account (which is based on your email/phone number combination).
- Requires your name, email address, mobile device carrier, and mobile phone number for account setup.
- Requires a device capable of receiving SMS text messages to complete account setup.
The University of Maryland has joined eduroam (education roaming), a secure, worldwide roaming Internet access service developed for the international research and education community. Eduroam allows campus community members at any participating institution to use wireless network services at any other participating institution with the simplicity and convenience of using the login credentials issued to them by their home institutions. This means that UMD students, faculty, and staff visiting member institutions abroad may use [email protected]
and Directory password to log into wireless at other member institutions. Ethernet Cable and Device Registration https://umd.service-now.com/itsc?id=kb_article_view&sys_kb_id=9755295d3751e20041271f9543990e5f&sysparm_tsqueryId=f4e1be8adb8c2300f7ccfff31d961973&sysparm_rank=8
Keep an Ethernet cable in your dorm just in case a wireless network outage occurs. Register your devices now, so you’ll be prepared. It’s recommended that you use Ethernet instead of WiFi when possible. It is a faster connection and more reliable. Wi-Fi Setup https://umd.service-now.com/itsc?id=kb_article_view&sys_kb_id=79a9ac0a371d87c0ef4cde7543990eb5&sysparm_tsqueryId=28e0cff5db44af00f7ccfff31d96197c&sysparm_rank=1
We have a wireless on-boarding tool that quickly and safely verifies your identity and configures your device to access two secured wireless networks that can be used on campus: eduroam and umd-secure. It optimally configures your device, and allows your device to automatically connect to either network after the initial setup. Learn more about the on-boarding tool from our UMD Wifi & Connectivity FAQ video. Setup.wireless.umd.edu What is prohibited activity on UMD WiFi Guidelines for Computer Use https://umd.service-now.com/itsc?id=kb_article_view&sys_kb_id=0deb73633724320441271f9543990e30&sysparm_tsqueryId=1b2e3ab1dbc0af00f7ccfff31d9619f2&sysparm_rank=1 Acceptable Use Policy www.umd.edu/aup Acceptable Use FAQ https://umd.service-now.com/itsc?id=kb_article_view&sys_kb_id=5a5e172f37ecfec041271f9543990e7e&sysparm_tsqueryId=4d2ae6cadb882300f7ccfff31d96191b&sysparm_rank=1
The Student Guidelines for Network Computer Use, Acceptable Use Policy and FAQ go over this in greater detail.
The main points are:
Antivirus and VPN https://it.umd.edu/spotlight/vpn-and-anti-virus-software-combo-increase-privacy-and-security
- No routers
- You MAY NOT provide network access to anyone who is not a member of the university community.
- Unless there is something illegal about your activity, it isn't really any of our business.
We recommend you do some research on UMD supported VPN and anti-virus software to protect yourself. We’ll add the link in the comments. Computer Specification for Each College https://umd.service-now.com/itsc?id=kb_article_view&sys_kb_id=d89cc52fdb3ed300f7ccfff31d9619f1&sysparm_tsqueryId=65228b79db84af00f7ccfff31d9619b1&sysparm_rank=1
We get a lot of questions about computer specs. This article lays out the minimum specifications recommended for each college by Terrapin Tech. Terrapin Tech: https://it.umd.edu/terrapin-tech
UMD’s tech store, computer repair, and walk-in tech support all in one location. Terrapin Tech is in McKeldin library room 1221. Tech Support (Online and by Phone) http://itsc.umd.edu/
- Search KB, Get Support, Check the Forum, Request a service, Check service status/get IT alerts. Calling the Service Desk 301.405.1500. DIT Move-in help
The Division of IT will offer several opportunities for students to get help with getting devices connected during move-in for the Fall 2018 semester. https://it.umd.edu/news/2018/move-in
On Thursday, August 23 from 9 a.m. to 5 p.m. and Friday, August 24 from 9 a.m. to 3 p.m., IT staff will be stationed in three locations around campus to answer questions about accounts, reset passwords, and help connect to the wireless network. Staff members can also visit Residence Hall rooms to hook up TVs, computers, and gaming systems. Visit us in one of these spots:
https://preview.redd.it/fdorsjzp8oh11.png?width=1224&format=png&auto=webp&s=d7d0c76bdfdc9383660e9d44553e18db78f40f6f TERPware: https://terpware.umd.edu/
- Grassy area between Elkton and Hagerstown Halls
- Patio in front of the Eppley Recreation Center
- Outside of Preinkert Hall (across the street from Queen Anne's Hall)
- On Saturday and Sunday, August 25 and 26 from 10 a.m. until 2 p.m., you can get telephone support by calling the IT Service Desk at 301.405.1500.
Terpware provides students with a long list of software to download. All you have to do in most cases is log in to download.
Connecting Gaming Systems
- Adobe Creative Cloud: Photoshop, InDesign, Illustrator, Premiere, etc
- Microsoft Office: Word, Excel, PowerPoint
- Operating Systems
Through Ethernet connection https://umd.service-now.com/itsc?id=kb_article_view&sys_kb_id=17a5e1113791e20041271f9543990eca&sysparm_tsqueryId=531607fddb08af00f7ccfff31d9619b4&sysparm_rank=1
We recommend connecting through an Ethernet connection for many reasons. Better connection and saves broadband for those who may be studying or working. Some systems may not connect to UMD WiFi at all. Although you may be able to connect using the “UMD” network and the systems browser to sign in. Lynda: http://lyndatraining.umd.edu/
A service provided by UMD, use it to develop skills in Adobe Creative Suite, Microsoft Office, leadership, project management, social media, video production, and a wide range of other topics. Student Welcome Page
Find out about other IT services for students at https://it.umd.edu/students
and our Service Catalog. Also, info for troubleshooting and how-tos in Knowledge Base/IT Library. Spotlight Blog
Connections are articles about DIT services, updates, and enhancements. They can help you upgrade your use of IT services to get things done! Voices are articles by UMD and DIT students, faculty, and staff about IT-related topics.